Shipping policy

This Shipping Policy outlines the details of order processing, shipping methods, delivery timelines, costs, and related matters for all orders placed in our Shopify Store (hereinafter referred to as the "Store"). By placing an order, you acknowledge and agree to the terms outlined below. We strive to provide transparent and reliable shipping services to ensure your order arrives safely and on time.

1. Order Processing Time

After you place an order and complete the payment, we will process your order within 1-3 business days (excluding weekends and public holidays). Orders received after 5:00 PM (UTC+8) will be processed on the next business day. Processing time does not include shipping and delivery time, and we reserve the right to extend processing time due to high order volume, inventory shortages, or unforeseen circumstances, with timely notification to you.

2. Shipping Methods & Delivery Timelines

We cooperate with reliable courier partners (including but not limited to DHL Express, UPS, and local postal services) to provide shipping services to most countries and regions worldwide. The specific shipping method and estimated delivery time will depend on your shipping address, and you can view the available options and corresponding timelines during checkout. Below is a general reference:
  • Domestic Shipping (if applicable): 3-7 business days after shipment.
  • International Standard Shipping: 7-15 business days after shipment (varies by destination country/region).
  • International Expedited Shipping: 3-7 business days after shipment (available for selected countries/regions, with additional fees applied).
Note: Delivery times are estimated and may be delayed due to customs clearance, logistics disruptions, or force majeure. We will provide timely updates if significant delays occur.

3. Shipping Costs

Shipping costs are calculated based on the shipping method, package weight, destination, and order value. You can view the exact shipping cost during the checkout process before completing the payment. We may offer free shipping promotions for orders that meet a certain value threshold, and the specific terms of such promotions will be clearly stated on the Store page or in the promotion details.
For international orders, additional customs duties, import taxes, and other fees may apply, which are the responsibility of the buyer. These fees are not included in the shipping cost or order value and will be collected by the courier or customs authorities upon delivery. Since August 29, 2025, the minimum threshold no longer applies to shipments to the United States, and all U.S.-bound imports are subject to tariffs and import taxes regardless of package value.

4. Shipping Restrictions & Compliance

  • We do not ship to certain countries/regions due to legal restrictions, logistics limitations, or customs regulations. You will be notified if your shipping address is in a restricted area during checkout.
  • International orders must include a Harmonized System (HS) code, and product descriptions must be detailed, accurate, and in concise language to avoid customs delays, fines, or returns. We cannot print shipping labels for international orders without an HS code.
  • If you ship to the United States using Canada Post, shipments must be sent via DDP (Delivered Duty Paid) starting from August 28, 2025. For CUSMA/USMCA preferential tax rates, we recommend using commercial couriers such as DHL Express or transit services like ChitChats or Stallion Express.
  • You are responsible for providing a complete and accurate shipping address. If the order is undelivered, returned, or delayed due to an incorrect or incomplete address, you will bear the additional shipping costs (if any) required for re-delivery.

5. Order Tracking

Once your order is shipped, we will send a shipping confirmation email containing the tracking number and a link to track your package. You can also check the order status and tracking information in your Store account (if you have registered). Tracking information may take 1-2 business days to update after shipment, depending on the courier.

6. Lost, Damaged, or Delayed Packages

  • If your package is lost or damaged during shipping, please contact our customer service within 48 hours of the estimated delivery date, providing your order number, tracking number, and photos of the damaged package (if applicable). We will work with the courier to investigate and resolve the issue, and provide a refund or replacement once the claim is confirmed.
  • If your package is significantly delayed (exceeding the estimated delivery time by 5 business days for domestic shipping or 10 business days for international shipping), please contact us for assistance. We will track the package and provide updates or solutions (such as a refund or re-shipment) as needed.

7. Shipping Policy Modifications

We reserve the right to modify this Shipping Policy at any time due to changes in logistics costs, courier policies, customs regulations, or operational needs. The modified policy will be posted on the Store page and will take effect immediately upon posting. Your continued use of our shipping services constitutes acceptance of the modified policy.

8. Contact Us

If you have any questions or concerns about shipping, please contact our customer service team through the Store’s customer service channels. We will respond to your inquiry within 2 business days and assist you in resolving any issues.